Florapace support

how does Florapace work?

Florapace reads your daily step count from Apple Health (iOS) or Google Fit (Android) and uses it to grow a virtual plant. as you walk toward your step goal, your plant evolves from a Seed → Sprout → Sapling → Flowering → Full Bloom. hit 100% and your plant is complete — it gets added to your Forest and a new plant starts the next day.

why isn't my step count updating?

if your steps aren't being tracked, try the following:

• iOS: go to Settings → Privacy & Security → Health → Florapace and make sure "Steps" is set to Read.
• android: go to Settings → Apps → Florapace → Permissions and enable Physical Activity / Health Connect access.
• make sure the app has been opened at least once and health permissions were granted.
• force-close and reopen the app to trigger a data refresh.

what does each plant stage mean?

every plant grows through 5 stages based on your step progress:

• 🪴 Seed — 0% (just planted)
• 🌱 Sprout — ~5% (starting to grow)
• 🌿 Sapling — ~30% (picking up momentum)
• 🌸 Flowering — ~70% (almost there)
• ✨ Full Bloom — 100% (goal reached!)

how do I change my step goal?

go to the Settings tab in the bottom navigation bar and adjust your daily step goal. changes take effect immediately and will update your current plant's progress ring.

how do streaks work?

you earn a streak day every time you reach 100% of your step goal in a single day. if you miss a day, your streak resets to 0. your best streak is saved in your stats so you can always try to beat it.

why did my streak reset?

streaks reset if you don't reach your step goal before midnight local time. if you believe your streak was lost due to a technical error, contact us at mallik.puranjan@gmail.com and we'll look into it.

what is the Forest?

the Forest is your collection of fully bloomed plants. every time you hit 100% of your step goal, your plant is added to your Forest permanently. it's a visual record of every successful day — keep walking and watch your forest grow!

what's included in Florapace Pro?

Florapace Pro unlocks unlimited plant collection, premium plant skins, advanced step analytics, weekly recaps, forest sharing, cloud sync across devices, ad-free experience, and early access to new plants and features.

what are the subscription prices?

Florapace Pro is available as:

• weekly: $2.99 per week (auto-renewing)
• yearly: $29.99 per year (best value — save 81%)

how do I cancel my subscription?

you must cancel at least 24 hours before your renewal date to avoid being charged for the next period. you'll keep pro access until the end of your current billing period.

how do I restore my purchases?

go to the Settings tab in the app and tap "Restore Purchases." make sure you're signed in to the same App Store / Google Play account used for the original purchase.

can I get a refund?

refund requests must be made through your device's app store:

• iOS: visit reportaproblem.apple.com
• android: contact Google Play customer support

Florapace does not control app store refund decisions. we are unable to issue refunds directly.

the app crashed or isn't loading — what do I do?

• force-close the app and reopen it
• restart your device
• check for app updates in the App Store or Google Play
• uninstall and reinstall the app (note: local data may be reset if you're not a pro subscriber with cloud sync)
• if the issue persists, email us at mallik.puranjan@gmail.com with your device model and OS version

my plant didn't carry over from yesterday — is my data lost?

each day a new plant begins at midnight. your completed plants from previous days are saved in your Forest. if you believe data was lost incorrectly, please reach out to our support team.

how do I transfer my garden to a new device?

if you're a Florapace Pro subscriber, your garden, streaks, and stats are backed up to the cloud. simply install Florapace on your new device and tap "Restore Purchases" to sync your data.

free users' data is stored locally on device only and cannot be transferred automatically.